Service Experience Manager

Crumbl Cookies is looking for a Service Experience Manager who can help create an exceptional experience for every customer while supporting a high-performing store team.

A great customer experience comes from friendly service, strong teamwork, attention to detail, and consistent execution. The Service Experience Manager will help ensure customers enjoy every visit while supporting daily store operations.

What you'll be responsible for

• Help lead daily customer service and store operations
• Create a welcoming and positive experience for every customer
• Support team members in delivering friendly and efficient service
• Help maintain high standards for product presentation and store cleanliness
• Assist with training, coaching, and supporting team members
• Monitor customer feedback and help resolve service concerns
• Support scheduling, workflow, and daily team priorities
• Coordinate with leadership to improve store performance
• Help ensure company service standards are consistently followed
• Support a fast-paced environment while maintaining quality and hospitality
• Assist with inventory, opening/closing procedures, and operational tasks as needed
• Identify opportunities to improve customer satisfaction and team efficiency

What we're looking for

• Experience in customer service leadership, restaurants, retail, hospitality, food service, or a related environment
• Strong communication and people skills
• Ability to motivate and support a team
• Positive and professional approach with customers and employees
• Comfortable working in a fast-paced environment
• Strong organization and attention to detail
• Ability to handle customer concerns and find solutions
• Leadership experience is preferred, but not required

You don't have to come from a bakery background.

Someone who has led teams in restaurants, retail stores, hotels, coffee shops, or other customer-focused businesses may already have many of the skills needed for this role.

We're looking for someone who understands that great service is about more than completing a transaction — it is about creating an experience customers want to return to.

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: Remote