Service Express Agent Intern (The Westin Dragonara)

Additional Information Job Number 25191083

Job Category Management Development Programs/Interns

Location Dragonara Road, St. Julian's, Malta, Malta, STJ 3143VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

The aim of these internships is to foster students’ professional development and understanding of the world of Hospitality. The intern will have a good exposure to hotel operations and will receive guidance on career planning throughout the internship.

We provide each intern with valuable experiences in the field of hospitality, including networking opportunities, and hands-on experience which will prepare the intern to successfully enter the workforce in the future. The intern will also learn how to work effectively and collaboratively in a fast-paced global environment.

Ideally, all applicants must meet the following requirements:

• Currently following a Diploma /Degree in a Hospitality Management School or equivalent
• Positive attitude and passion for the hospitality industry
• Good interpersonal and communication skills
• Fluency in spoken English
• Good team player
• Ideally, interns need to be available for a minimum of four to five months, during the months of May and October, earlier starting dates and later end dates can be discussed.

In this role the Service Express Intern answers and directs all telephone calls, whilst handling guests’ requests in a professional manner, with the aim of providing maximum customer satisfaction. In performing this role, the successful intern must be proficient in spoken English, have strong verbal and written communication skills, a sound know-how of hotel operations and demonstrate great customer service skills.

Remuneration The interns will receive a gross monthly allowance of €835. 10% will be deducted as National Insurance.

Interns can opt to stay in a shared room in the students’ accommodation which is located on hotel grounds. Those staying in the students’ accommodation will have access to a common kitchen , living and laundry areas.

The possibility for student accommodation is on first come, first served basis as the number of rooms is limited and the rooms are being booked at a fast pace.

Working Conditions The interns will receive the required on the job and classroom training

Students are expected to work the standard 40 hour week. Extra hours worked over and above the standard 40 hour week will be paid extra at a higher rate.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.