Service Head

Roles and Responsibilities

• Lead customer service operations to achieve high levels of customer satisfaction through effective communication, problem-solving, and issue resolution.
• Develop and implement process improvements to enhance operational efficiency, reduce costs, and increase productivity.
• Collaborate with cross-functional teams to resolve complex issues related to products/services offered by the company.
• Ensure compliance with regulatory requirements and maintain accurate records of all interactions with customers.
• Analyze data to identify trends and areas for improvement in customer service operations.

Desired Candidate Profile

• 7-12 years of experience in a similar role within an NBFC or banking industry.
• Proven track record of improving customer satisfaction ratings through process improvements.
• Excellent communication skills with ability to handle multiple stakeholders effectively.