Service Head

About the role

The Service Head supervises daily service operations of the branch and coordinates with the Cluster Head and BBG-OSG Head to ensure that the branch is compliant with the policies and procedures set by the bank in conformity with the BSP guidelines on internal control. Service Head implements the directions set by the bank enabling maximum utilization of manpower resources; also coaching and training of personnel to ascertain continuity of business operation.

Key responsibilities

• Performs analysis of cash movements to ensure cash requirements are adequately met and maintains the required CIV limit
• Co-Holder of Vault combination with the CSA
• Handles ATM maintenance, Cash Replenishment, and Balances ATM loadings vs daily total printouts
• Handles and processes all term placements, monitors SSA Weekly Maturities, and ensures clients are properly informed prior to maturity dates
• Assists the BMs for loan referred accounts and processes case to case BP, Rediscounting facility and Back to Back loans
• Reviews and approves the number of accounts opened such as CASA and Termed Placement, including roll-overs or termination of account and confirmation of special rates
• Reviews and approves branch and inter-branch transactions up to the established limit
• Verifies, approves and signs MC's, DD, RTGS, TT and other negotiable instruments up to the established limit
• Checks and processes RCOCI items per day and handles disposition of unfunded checks within cut-off time
• Overrides and approves teller's transactions and performs Mid-Day balancing

About you

• Graduate of any 4-year course, preferably business course
• At least 3 years of experience in branch banking operations in a managerial or supervisory capacity
• Experience in branch accounting, cash handling and operations