Service Head

Job Description: Service Coordinator – Education Sector

Location: Shakti Khand 1, Indirapuram, Ghaziabad

Employment Type: Full-time

Work Mode: On-site

Position Overview

We are looking for a Service Coordinator to manage communication and coordination between parents, students, counselors, and the educational team. The role involves handling parent queries, coordinating counseling sessions, assigning candidates, maintaining records, and supporting the overall enrollment process.

The ideal candidate should have excellent communication skills, a service-oriented approach, and the ability to manage multiple tasks efficiently.

Key Responsibilities

Parent & Student Support

Communicate with parents and prospective students through calls, emails, and in-person interactions.

Provide accurate information about educational programs and services.

Understand parent and student requirements and guide them toward suitable options.

Handle queries and concerns professionally and ensure timely resolution.

Coordination & Administration

Coordinate and assign candidates to the appropriate programs or counselors.

Schedule and manage counseling sessions, meetings, and appointments.

Maintain candidate records and regularly track their enrollment progress.

Ensure all required information and materials are available for scheduled sessions.

Team Coordination

Coordinate with counselors, teachers, administrators, and other team members.

Communicate parent/student requirements and concerns to the relevant team.

Support the team in ensuring a smooth and positive counseling experience.

Documentation & Reporting

Maintain accurate records of calls, counseling sessions, candidate assignments, and follow-ups.

Prepare basic reports related to candidates, enrollments, feedback, and follow-ups.

Keep databases and CRM records updated.

Feedback & Improvement

Collect feedback from parents and students.

Identify recurring concerns and share insights with the team.

Contribute to improving the overall parent and student experience.

Requirements

Bachelor’s degree in Education, Psychology, Social Work, Management, or a related field.

Prior experience in customer service, counseling, coordination, admissions, or the education sector is preferred.

Excellent verbal and written communication skills.

Strong interpersonal and relationship-building skills.

Good organizational and multitasking abilities.

Comfortable using MS Office, Google Workspace, and CRM software.

Ability to handle parents and students professionally and empathetically.

Strong follow-up and problem-solving skills.

Work Schedule

Weekdays: 12:00 PM – 8:00 PM

Weekends: 9:30 AM – 7:30 PM

Weekly Off: Tuesday

How to Apply

Interested candidates can connect with us at:

8929412164

Pay: ₹20,000.00 - ₹40,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person