Service Head

About TVS Vehicle Mobility Solutions

TVS Mobility is a mobility-focused group whose businesses include Vehicle Mobility, Supply Chain Solutions, Manufacturing, and Aftermarket Distribution & Services. The group traces its heritage to T. V. Sundaram Iyengar's business founded in 1911. TTVS Mobility+1

TVS Vehicle Mobility Solutions Pvt. Ltd. is the Vehicle Mobility business. It operates automotive dealerships, distribution and after-sales/service businesses across several segments. Its portfolio includes:

• Commercial vehicles – Ashok Leyland, Mahindra Trucks & Buses
• Passenger vehicles – Honda and Renault
• Construction/material-handling equipment – Escorts, Palfinger, Doosan Bobcat, Zoomlion-AWP and MB Crusher
• Electric mobility
• Automotive parts and aftermarket services TTVS+1

The company has 200+ sales/service outlets, 8,000+ employees, and operates across India as well as through operations in Sri Lanka and Bangladesh

Job Title: Service Head – Delhi NCR

Location: Delhi NCR Reporting To: Group CEO Experience: 24+ years

Job Summary

We are looking for an experienced Service Head to lead service operations across Delhi NCR, driving business growth, profitability, customer satisfaction, and operational excellence.

Key Responsibilities

• Lead overall service operations and ensure smooth functioning of all service centres.
• Drive service revenue, profitability, productivity, and workshop utilization.
• Own service P&L, budgets, targets, and KPIs.
• Improve customer satisfaction, retention, repeat business, and service quality.
• Monitor turnaround time, technician productivity, labour and parts performance.
• Ensure compliance with company policies, safety, quality, and statutory requirements.
• Handle escalated customer complaints and ensure timely resolution.
• Recruit, train, mentor, and develop service managers and teams.
• Implement standardized processes and continuously improve operational efficiency.
• Analyse performance reports and take corrective actions to achieve targets.
• Identify new business and revenue opportunities in the Delhi NCR market.
• Work closely with the Group CEO on strategy, expansion, and business improvement initiatives.

Requirements

• 24+ years of relevant experience in service operations, preferably automotive.
• Proven experience managing multiple service centres/large teams.
• Strong P&L, business development, and operational management skills.
• Excellent leadership, communication, negotiation, and problem-solving abilities.
• Strong customer-centric approach with a track record of delivering results.
• Ability to work in a target-driven and fast-paced environment.

Pay: ₹3,500,000.00 - ₹4,500,000.00 per year

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Food provided
• Health insurance
• Internet reimbursement
• Leave encashment
• Paid time off
• Provident Fund
• Work from home

Work Location: In person