Service Head

Department: Service

Company: Gravton Motors

Key Responsibilities

Service Management

• Oversee day-to-day operations of the service department, ensuring efficiency, quality, and timely execution.
• Lead, mentor, and manage service teams to drive productivity and performance.
• Develop and implement service strategies aligned with product launches and business goals.
• Establish strong relationships with dealers, franchise partners, and service stakeholders.
• Define, monitor, and improve key performance indicators (KPIs) related to service quality and customer satisfaction.

Training Development

• Design and implement structured training programs for service technicians.
• Develop service manuals, SOPs, and technical documentation for EV maintenance and troubleshooting.
• Conduct hands-on training for diagnostics, repairs, and assembly/disassembly of EV components.
• Maintain a centralized repository of training materials, tools, and operational procedures.

Technical Support Issue Resolution

• Provide advanced technical support for complex service and field issues.
• Collaborate closely with RD and manufacturing teams to resolve recurring technical challenges.
• Oversee warranty claim processes and ensure compliance with internal policies.
• Monitor vehicle performance in field operations and provide feedback for product improvements.

Service Execution

• Ensure high-quality diagnostics, maintenance, and repairs of motors, batteries, wiring, and control systems.
• Supervise pre-delivery inspections and ensure adherence to service standards.
• Manage component replacement, assembly, and disassembly as required.
• Enforce safety protocols and best service practices across all service activities.

Quality Assurance Compliance

• Ensure strict compliance with safety standards and company SOPs.
• Conduct periodic audits and quality checks of service operations.
• Manage spare parts operations including inventory control, availability, and process optimization.

Requirements

• bachelors degree in Mechanical Engineering, Electrical Engineering, or a related field.
• 7+ years of experience in automotive or electric two-wheeler service operations.
• Proven leadership experience managing service teams and operations.
• Strong analytical, diagnostic, and problem-solving skills.
• In-depth knowledge of EV systems, components, and service workflows.
• Excellent communication and stakeholder management abilities.
• Ability to design and execute structured technical training programs.
• Strong focus on customer satisfaction and continuous operational improvement.

Preferred

• Prior experience in electric two-wheeler service ecosystems.
• Exposure to dealership or service network management.
• Experience working closely with RD and manufacturing teams.
• Hands-on involvement in field testing and performance evaluation.