Service Head – Electrical Control Panels (HT/LT Division)

Expert Engineers and Automation Private Limited

Committed to excellence

Posted 7 months ago

Location: Khushkhera Works, Rajasthan

Job Description
Job Title: Service Head – Electrical Control Panels (HT/LT Division)
Location: Khushkhera Works, Rajasthan
Department: Service & Commissioning
Experience Required: Minimum 6+ Years
Industry: Electrical Control Panel Manufacturing (HT/LT / MV Switchgear)

Role Overview:

We are seeking an experienced and dynamic Service Head to lead our Service & Site Execution team for HT/LT

Electrical Control Panels. The candidate will be responsible for complete management of field services including

commissioning, troubleshooting, retrofitting, audits, and after-sales support for electrical panels across various

project sites. This role involves coordination between internal production, design teams, and client-side project

teams to ensure smooth execution of site activities and timely resolution of technical complaints.

Technical & Execution Responsibilities:

• Lead and manage the complete Service & Commissioning activities at project sites.
• Handle all customer complaints, breakdowns, warranty services, and preventive maintenance tasks.
• Execute and supervise panel commissioning, retrofitting and modification works.
• Conduct site wiring & interlocking checks.
• Support Busbar & Assembly inspection at site.
• Testing & Functional audits at site.
• Execute FAT/SAT and attend client inspections when required.
• Ensure timely closure of service calls with Root Cause Analysis (RCA).
• Maintain service records, commissioning reports, and performance logs.
• Coordinate with internal departments (Design, Production, QA/QC) for resolution of site issues.

Team Management & Leadership Responsibilities:

• Lead and manage a team of Service Engineers & Technicians.
• Plan and depute service engineers for site activities based on project priority & urgency.
• Allocate manpower for commissioning, shutdown & complaint handling jobs.
• Monitor team productivity and service response timelines.
• Guide junior engineers during complex commissioning & troubleshooting tasks.
• Conduct regular team briefings and technical knowledge sharing sessions.
• Ensure discipline in reporting, documentation & site execution protocols.
• Handle customer communication during critical breakdowns or shutdowns.
• Manage multiple sites simultaneously through effective team coordination.

Technical Competencies Required:

• Commissioning of CSS (Compact Substations).
• Commissioning of HT VCB Panels (11kV / 33kV).
• Commissioning of LT Panels (PCC / MCC / APFC / Synchronizing Panels etc.).
• Programming of Numerical Protection Relays (Schneider / Siemens / ABB / Micom etc.).
• Programming of DG Synchronization Relays.
• Configuration of Multifunction Meters (MFM).
• PLC Programming & troubleshooting (basic to intermediate level).
• VFD Parameterization & commissioning.
• Electrical Scheme Reading & Interlocking Logic Understanding.
• Control Wiring Verification & Site Modifications.
• Knowledge of Relay Coordination & System Integration.

Eligibility Criteria:

• Diploma / B.Tech in Electrical Engineering.

• Minimum 6 years of experience in Electrical Control Panel Manufacturing / Switchgear Industry.

• Must have experience in team handling & site manpower deployment.

• Experience in independently managing commissioning teams at multiple sites.

• Willingness to travel for site commissioning and shutdown works.

  Preferred Skills:

• Exposure to Internal Arc Tested Panels.

• Knowledge of DG Load Sharing / AMF Systems.

• Familiarity with SCADA Integration.

• Strong leadership & communication skills.

Reporting To: Director / Operations Head

How to Apply: Interested candidates are invited to send their resumes and portfolios to ([email protected]) with the subject line “Application for Service Head Position.”