Service Hotliner

Who we are. What we do.

We are Bystronic – a global technology company passionate about creating an impact for a sustainable future with sheet metal and beyond.

We want to work with people who support us in creating innovative solutions to move our industry forward. Our focus is on automating the complete material and data flow of the laser cutting and bending process chain.

What you will be doing

Provide remote support to 1st level service teams and customers to keep machines running.

• Identify machine problems and their causes.
• Guide 1st level teams through troubleshooting.
• Share feedback with R&D, Quality and Production.
• Document service cases and solutions in CRM.

Your education & experience

• A technical qualification or experience in mechanical, electrical or software engineering is an advantage.
• Hands-on experience with machinery, ideally in service, is preferred.
• Basic task management and PC skills (CRM, Microsoft 365, Jira).

What you need to succeed

• A customer-focused and helpful approach.
• Good communication skills in English and Italian.
• Willingness to learn and work with others.
• Willingness to travel worldwide up to 20% of the time.

What’s in it for you

• A dynamic and inclusive work environment.
• Opportunities for professional growth and development.
• Competitive compensation and benefit package.

People power our purpose

Imagine working in an environment that helps move the company to the next level, where your passion, values, and skills are integral to impacting the sheet metal industry and beyond. At Bystronic, this can become your reality. Our people are the edge to drive and nurture our ambitions and continued success. Together we have created a culture where our people are central, inspiring us to make decisions that best serve them and are aligned with our purpose.

As much as we are in a technology business, human beings drive real change.

Life at Bystronic

Explore our careers page to learn more about how we work:

https://www.bystronic.com/int/en/career/why-join/employee-stories