Service Improvement (Mandarin Speaker)

• Analyze and improve the overall customer service experience.
• Promote and oversee the implementation of service-related governance and performance indicators (KPIs).
• Develop, review, and maintain Customer Service department SOPs to ensure standardization, alignment, and effective implementation.
• Monitor departmental performance and oversee budget allocation and utilization.
• Translate between Indonesian and Mandarin (spoken & written)

Job Requirements:

• Minimum 3 years of experience in a Head Office (HQ) logistics environment or Customer Service . Fresh Graduate are welcome to apply
• Fluent in English and Mandarin ; proficiency in Mandarin is highly preferred.
• Strong data processing and analytical skills.
• Ability to work effectively under pressure.
• Willing to travel for business purposes.
• Previous experience as a Team Leader or Coordinator is preferred.