Service In-charge

Job Responsibilities:

• Manage daily service centre operations and workshop activities.
• Supervise service advisors, technicians, and other workshop staff.
• Ensure timely vehicle delivery and maintain service quality.
• Monitor customer satisfaction and handle customer complaints.
• Ensure proper job card creation and accurate service documentation.
• Monitor workshop productivity, technician performance, and labour sales.
• Ensure proper vehicle diagnosis, repair, and maintenance.
• Monitor spare parts availability and coordinate with the Spare Parts Department.
• Achieve monthly service targets and improve workshop performance.
• Maintain service records, daily reports, and customer follow-up activities.
• Ensure proper use of tools, equipment, and workshop safety procedures.
• Coordinate with the Service Manager and management for daily operations.

Required Qualifications:

• Diploma or Degree in Automobile or Mechanical Engineering is preferred.
• Experience in a two-wheeler service centre or automobile dealership.
• Strong knowledge of two-wheeler servicing, repair, and maintenance.
• Good leadership, communication, and team management skills.
• Ability to handle customer complaints and achieve service targets.
• Basic computer knowledge and DMS software experience preferred.

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

• Cell phone reimbursement
• Leave encashment
• Life insurance
• Provident Fund

Work Location: In person