Service Infrastructure Engineer

About us:

We invite you to join a group of dedicated professionals working together under the banner of Service Infrastructure & Shared Applications. The dynamically growing team of 45 is enriched by diverse backgrounds and cooperates with international Orange Cyberdefense structure in order to provide top-notch support 8x5 with optional on call duties.

We offer you a very friendly and supportive work environment, many training and upskilling opportunities, stable employment with a long-term career path and ability to work with the newest technologies on a variety of international projects.

Responsibilities:

• Act as single point of contact (L1 / L1.5) for the internal users of our client’s cybersecurity platforms; fully ticket-based, no phone and no email support.
• Handle standardized service and information requests: customer and user onboarding, user and role management, platform-level changes, password and MFA resets.
• Manage user accounts and access rights across the platform environments and the shared applications the business relies on (e.g. ServiceNow, Fusion Central).
• Qualify, priorities and dispatch every incoming ticket — check and correct type, priority, description and related asset, then route it to the right engineer or team.
• Take the dispatcher duty in rotation: monitor the queue, follow up on pending approvals, apply the out-of-office process and keep workload evenly spread across the team.
• Support incident response coordination on P1 / P2 under the guidance of the Team Lead — keeping users informed and helping bring the right development and infrastructure teams together.
• Perform patch and vulnerability management on the platform infrastructure — Linux and Windows servers and security appliances — following documented, step-by-step procedures. Patching and hardening only; infrastructure build stays with the client’s engineering teams.
• Run recurring operational tasks: access review reporting, availability and quality reporting, verification of existing backup and restore procedures, cycling of Microsoft 365 client secrets.
• Deliver against agreed service level objectives and contribute to the continuous improvement and automation of high-volume, repetitive request types.
• Keep procedures and knowledge base articles accurate and up to date and grow towards L2 incident resolution as the team matures.

Requirements:

• Basic knowledge of Linux systems, containerization (Docker), configuration management (Ansible, Puppet), and scripting (PowerShell).
• Bachelor's degree in IT or equivalent experience.
• Fluent in English and Polish (both written and verbal).
• Good written communication skills and ability to empathize with users.
• Familiarity with Active Directory is a plus.
• Cross-cultural awareness to support an international customer and team environment.
• Ability to handle standardized tasks efficiently and discuss complex requests with users.
• The right mindset to deliver results efficiently and with high quality.

We offer:

• Stable employment based on an employment contract
• Hybrid work model (2 days from the office / 3 days from home)
• Pension program – after 6 months of employment, Orange will contribute 7% of your gross salary each month to your retirement account
• Private medical care with PZU Zdrowie
• A Day for You – an additional paid day off
• Interest-free loans for housing, health, and other purposes
• Subsidy for vacation
• FitProfit sports card
• Integration events and trips co-financed from the social fund
• Option to join group insurance on preferential terms
• Smartphone with unlimited Internet – also for private use
• Preferential offer for Orange services
• Diverse and tailored development opportunities – training, access to educational platforms (including language learning platforms), internal internship programs, and inspiring educational events
• “Health YES” – a program for people with disabilities
• “I’m in the game” – support for parents returning to work after parental leave
• Wellbeing programs
• Volunteering in cooperation with the Orange Foundation