Service Intake Coordinator

Service Intake Coordinator

Springer's Jewelers • Portland, Portsmouth & Bath

ABOUT SPRINGER'S JEWELERS

Springer's Jewelers has been a trusted name in fine jewelry and timepieces since 1870. Across our coastal New England locations, we are known for exceptional craftsmanship, an extraordinary selection, and a commitment to delivering a Superior Experience Always — for our clients and for one another. Joining Springer's means becoming part of a respected, family-rooted brand where professionalism, integrity, and genuine care define how we work.

ABOUT THE ROLE

The Service Intake Coordinator is a service-focused sales professional responsible for guiding clients through jewelry and timepiece service needs with expertise, care, and confidence. This role facilitates consultative service intake by uncovering client needs, recommending appropriate service solutions, and clearly communicating value, scope, and next steps. Service Intake Coordinators build trust through education, thoughtful conversation, and proactive communication, serving as a key steward of Springer’s service experience.

Working closely with Client Advisors, service coordinators, repair teams, and inventory partners, the Service Intake Coordinator supports a seamless and elevated client journey. Based on location needs, training, and staffing models, the scope of service intake may include jewelry services, watch services, or both.

WHAT YOU'LL DO

• Engage clients in thoughtful conversation to understand service needs, concerns, and goals.
• Clearly explain service options, value, timelines, and next steps to support informed decision-making and client confidence.
• Reinforce service value and care recommendations at service completion to support long-term client relationships.
• Partner with service coordinators and repair teams to ensure intake documentation supports efficient repair planning and execution.
• Collaborate closely with Client Advisors to support a cohesive client experience and continuity of relationships.
• Support handoffs between sales and service teams to ensure clarity, consistency, and trust throughout the client journey.
• Perform routine service support functions, such as battery replacements, sizing adjustments, or inspection assistance, as assigned.
• Maintain a professional, organized, and welcoming intake environment that reflects Springer’s brand and service standards.
• Demonstrate brand stewardship through polished communication, attention to detail, and client-first behavior.
• Utilize Springer’s technology platforms and participate in required meetings, training, and documentation processes.

WHAT YOU'LL BRING

• Experience in client-facing service or retail roles that supports consultative conversation and trust-building.
• Ability to explain services clearly and confidently, helping clients understand value and care considerations.
• Strong attention to detail and organizational skills to support accurate intake and documentation.
• Clear, professional communication skills that support collaboration across sales and service teams.
• Adaptability to varying service scopes based on location needs, training, and business demands.
• High school diploma or equivalent.

WORK ENVIRONMENT

• Ability to remain active in a forward-facing, client-facing environment for extended periods.
• Ability to handle small, detailed items with care and precision.
• Ability to communicate effectively in person, by phone, and in writing.
• Visual acuity required for inspection of jewelry and timepieces at intake.
• Flexibility to support extended hours during peak seasons or business needs.
• Flexibility to support extended hours during events, holidays, and peak business periods.

HOW SUCCESS IS MEASURED

At Springer's, every role has a clear definition of success. You'll be supported by a structured annual performance review that looks at three things together: the results you achieve (your role's key performance indicators), the core competencies you bring to your work, and how you live out our Core Values — Better Together, Make it Personal, Always Evolve, and Create with Passion. Expectations are shared openly from day one, and you'll receive regular coaching and feedback so you always know how you're doing and how to grow.

WHY JOIN SPRINGER'S

We offer competitive pay and a rich benefits package, the opportunity to earn a bonus based on company-wide gross profit goals, and a share of the annual profit-sharing pool based on company performance. You'll join a supportive, growth-minded team and a respected luxury brand with more than 150 years of heritage.

EQUAL OPPORTUNITY

Springer's Jewelers is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

To apply, please submit your resume through our careers page or to the contact listed in this posting.

CAPABILITIES ASSOCIATED WITH SUCCESS

Experience in client-facing service or retail roles that supports consultative conversation and trust-building.

Ability to explain services clearly and confidently, helping clients understand value and care considerations.

Strong attention to detail and organizational skills to support accurate intake and documentation.

Clear, professional communication skills that support collaboration across sales and service teams.

Adaptability to varying service scopes based on location needs, training, and business demands.

High school diploma or equivalent.