Service Intern/ Technician Intern (Medical Equipment)

Job Overview

Support the Hong Kong Service Team in daily activities, data management, customer service coordination and process improvement initiatives. This role provides hands-on exposure to service workflows, field operation, digital tools, and cross-functional collaboration. The intern shall gain practical experience in service management while contributing to operational efficiency and customer satisfaction.

Job Responsibilities and Essential Duties

·                Support data entry, data validation, and documentation updates in service systems

·                Provide administrative support such as filing, checklist reviews, field action status update, and measuring tools list verification.

·                Help prepare validation reports for infection controls / life sciences products.

·                Perform research and compile information to support ongoing projects or system enhancements.

·                Assist in monitoring compliance with service procedures, safety requirements, and operational standards.

·                Contribute to ad‑hoc tasks and special assignments as needed.

Minimum Requirements

·                Currently pursuing a diploma or bachelor’s degree in Engineering, Business Administration, Information Systems, or related disciplines.

·                Good command of written and spoken English; Cantonese/Mandarin is a plus.

·                Ability to commit to a minimum of three days of attendance per week.

·                Strong interest in field service activities, service operations, digital tools, and process optimization.

Required Knowledge, Skills and Abilities

·                Basic understanding of service operations or engineering concepts.

·                Strong attention to details and high level of accuracy.

·                Proficiency in MS Office (Excel, PowerPoint, Word).

·                Familiarity with digital platforms, mobile apps, or AI tools is advantageous.