Service Lead

Location: Newport, NP19 9BY

Shifts: Full time hours 37.5 hours per week - 9am-9pm (Monday-Sunday on a rota basis)

Pay Rate: £13.75 per hour

Sponsorship: This service does not provide support for visa sponsorship

Do you have a Health and Social Care Level 3 qualification and are looking for a new challenge?

The Hollies are excited to advertise for a Service Lead at our supported living home in Newport where you will work along side another Service Lead. The Service is a 5 bed supporting a mix of male and female with learning disabilities, autism, mental health and physical disabilities.

This is an exciting time to join our fantastic team, so if you have the desire to succeed and you are patient, kind and compassionate - what are you waiting for!

Proudly recognised by The Sunday Times Best Places to Work for three consecutive years, and winners of the 2026 Health and Social Care Industry Award, we’ve built a culture where people can thrive every day.

The Role

As the Service Lead you will support the Registered Manager in the day to day running of the home. You will be responsible for:

• Supervising the delivery of high standards of care
• Undertaking and overseeing the supervision of Staff with assistance from key staff
• Overseeing the day-to-day running of the home and guiding the team through any issues that running a home may bring whilst also dealing with external agencies who interact with the Homes
• Checking the performance of the care teams and stepping in to teach, coach and guide where necessary
• Complying with all regulatory and legislative requirements at all times
• Maintaining clinical standards, auditing care plans and medication documentation with the assistance of the Senior Nursing Team
• Supporting with recruitment, staff training and development
• Managing staffing levels
• Delivering hands on personal care in a teaching and training role
• Carrying out pre-admission assessments
• Liaising with MDT

Requirements

• Experience working with adults with learning difficulties, complex needs or challenging behaviour.
• Proven managerial experience in a similar care environment.
• The ability to motivate your team, as well as yourself, and be able to demonstrate your enthusiasm for the job.
• Candidates must be reliable and professional and be able to demonstrate patience, kindness, compassion and have a true desire to learn and develop.
• QCF level 3 in Health and Social Care is essential to this role. QCF level 5 is desirable, however full training and support will be provided to support the successful candidate to obtain this qualification if they do not already hold it.
• You must hold a UK driving license
• We require full flexibility to support when needed

What we offer:

• 6.6 weeks annual leave
• Sick pay
• Access to our exclusive ivolve extra discounts platform
• Your birthday off following a qualifying period
• Weekly lotto draws winning cash prizes
• Scratch card prizes for reward and recognition
• Flexible working patterns and options
• Development opportunities through our internally run academies
• External development opportunities
• Yearly colleague awards and recognition events
• Salary advance scheme (after a qualifying period)

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