Service Line

All team members are responsible for giving customers a great first impression of The Halal Guys. When a customer arrives at The Halal Guys, they must always receive a warm and sincere welcome, and as they depart, they should receive a heartfelt thank you.

Team Members should perform the following tasks with exemplary grace, thoroughness, efficiency, diligence and style:

• Understand thoroughly and articulate with enthusiasm the details of The Halal Guys’ food menu and beverages
• Anticipate what the customer wants and does not want
• Know how and when to provide what the customer needs, wants and does not yet know they want, tactfully and with confidence
• Take the extra step to turn good service into great service and make it an experience each customer will remember
• Teach and lead other members of the service team
• Act as the consummate host, always looking for ways to exceed our customer’s expectations

Maintain the cleanliness and neatness of the restaurant.

Responsibilities:

• Accurately and efficiently completes all sales transactions
• Ensure each customer receives outstanding hospitality in a friendly environment
• Greeting customers courteously and explain the menu; knowledge of products
• Portioning, plating and saucing orders to store standards
• Assisting all team members with various daily duties and prep work
• Ringing up orders, checking and expediting orders and maintain cleanliness of own station and certain areas of the restaurant
• Maintain guest relations in the dining room, troubleshoot any problems that may arise during service
• Promote the bran at catering and special events

Requirements:

• Excellent phone etiquette
• Reliable transportation to and from work
• Positive, honest, patient and encouraging demeanor
• Energetic, super friendly and a proactive team player
• Ability to lift, bend, stoop, walk and perform other physical tasks for hours

INDFOH