Service Line Executive

Key Responsibilities:

• Package conversion, CRM usage and customer experience, event management & customer engagement.
• Follow-up calls for upcoming EDD, delivery package, and bed booking.
• Organize events end to end, which include maternity photo shoots and baby showers.
• Keep the management updated regarding all feedback, service gaps, and customer perceptions of our products, packages, and offers.
• Own any issues the customer may encounter & ensure prompt recovery by the respective team.
• Actively work with coordinating departments to close the gaps and ensure the service experience constantly meets expectations.
• Track CRM leads.
• Maintains productivity data as per schedule per doctor EDD tracker, monthly delivery tracker.
• Accurately update patient conversion sources, such as referral channels and marketing initiatives.
• Capture data of all prospectives and HIS updation and forward reports based on defined parameters to enable decision-making and focus.
• Be constantly updated on competition activity rates, products, and discounts.
• Participate in all activities scheduled by Corporate meetings, performance reviews, training, and assessments