I
Indra Philippines, Inc.
Service Management Officer
Skills
Testing & QAData Analysis
1 month ago
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Important information
Contract type:
Permanent
Location:
Mandaluyong City, Metro Manila, Philippines
Work mode:
Hybrid
Published on:
25 September 2026
What they need
- Assists in defining, documenting and updating the SLA Prepares SLA Reports (analysis, justification and identification of action items to be provided by the SDMs /SDLs)
- Submits monthly SLA Reports to stakeholders Develops /enhances SLA Report template and other monitoring tools template Calculate, monitor and track penalties and rewards, if applicable, and provide report
- Provide other SLA-related reports / statistics
- Ensure that defined metrics are being collected and governance tasks are executed to standards
- Assists in conducting quality assurance process audit
- Aid in the use of data and data analysis for the improvement of Services and Service Management Processes Develops, documents, monitors and updates required policies, standards, guidelines, reports, processes and other supporting templates /standards
- Closely coordinates with relevant personnel (e.g. Quality Manager, Process Managers/Owners, Transformation Manager, SMO Lead) for improvements
- Coordinates the continuous activities of managing ITSM services which may include
- Process Design, ITSM Tool Support, Process Governance, and Continual Service Improvement Monitor status and make follow up on identified action items
- Facilitates meetings and prepares minutes and highlights and action items
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