Service Manager- Air Compressor

Job Summary

The Service Manager leads the day-to-day service department, coordinating field service technicians and workshop repairs, optimizing service team utilization, ensuring safety compliance, and maximizing customer satisfaction and service profitability.

Roles and Responsibilities

• Manage after-sales service operations, ensuring customer satisfaction through timely resolution of issues.
• Oversee technical services, including warranty management, field service delivery, and team management.
• Develop and implement strategies to improve customer service management and feedback mechanisms.
• Ensure compliance with AMCS (After Market Service) standards and regulations.
• Collaborate with cross-functional teams to resolve complex customer complaints.