Service Manager & Advisor

Job Summary

We are looking for an experienced and result-oriented Service Manager to oversee the overall service operations of our two-wheeler workshop. The ideal candidate will ensure excellent customer satisfaction, efficient workshop management, timely vehicle servicing, and achievement of service department targets.

Key Responsibilities

• Manage the daily operations of the two-wheeler service center and workshop.
• Supervise service advisors, technicians, and other service department staff.
• Ensure timely servicing, repair quality, and efficient job completion.
• Monitor service revenue, productivity, customer satisfaction, and workshop performance.
• Handle customer complaints and ensure effective resolution of service-related issues.
• Maintain service records, job cards, spare parts coordination, and warranty claims.
• Coordinate with the spare parts department to ensure the availability of required parts.
• Implement manufacturer-recommended service standards and procedures.
• Prepare regular service performance reports and identify areas for improvement.
• Ensure proper workshop discipline, safety, and equipment maintenance.

Requirements

• Bachelor's degree or relevant technical qualification in Automobile Engineering, Mechanical Engineering, or a related field preferred.
• Previous experience in two-wheeler servicing, workshop management, or automobile after-sales operations.
• Strong knowledge of two-wheeler maintenance, repair procedures, and technical diagnostics.
• Proven leadership, team management, and problem-solving skills.
• Good customer handling, communication, and organizational abilities.
• Ability to manage service targets and maintain operational efficiency.