Service Manager / Assistant Manager

• Manage branch Service Operations & Service Team to ensure achievement in monthly and yearly target.
• Responsible for achieving targeted workshop productivity, efficiency and labour sales through effective utilization of 3-in-1 as a management tool.
• Ensure strict compliance to company’s policies and procedures pertaining to warranty jobs, cash and credit cards.
• Ensure prompt submission of well documented special service campaigns, technical report and fix-it-right programs.
• Compliance to Toyota Services standard operating procedures.
• Strategize in carrying out marketing activities and expand spotter network, to achieve Service targets.
• Manage the retail sales by organizing and leading Service Advisor in their achievement of targeted sales, throughput and implement aggressive selling and customer retention activities.
• Responsible for effective utilization of 3-in-1 system to monitor WIP, back order, follow up, appointment and service reminders.
• Plan and manage front office reception to achieve targeted customer satisfaction index by ensuring effective implementation of service performance standard.
• Ensure effective liaison on operational and administrative matters with both internal department and external suppliers.
• Liaise with the respective team leaders in identifying the training needs and selection of suitable technician for the respective technical training programs.
• Initiate regular meeting/discussion/report on job distribution, handover and other related operational problems to achieve a high degree of customer satisfaction.
• Undertake any other ad-hoc assignments or duties assigned by superior when required.

Qualifications:

• Diploma or Degree in Automotive/Mechanical Engineering or related field
• Minimum 5 years of relevant experience (automotive or dealership experience preferred, experience with Toyota brand is an added advantage)
• Strong leadership and team management abilities.
• Excellent interpersonal and communication skills for effective engagement with staff and customers.
• Good organisational and administrative capabilities.
• Proficient in Microsoft Office and dealership management systems.
• Willingness to travel interstate for business purposes when required.