Service Manager – Automotive

About the role

As Service Manager, you will take ownership of the day-to-day performance of the Service Department, ensuring the workshop operates efficiently while delivering an exceptional experience for our customers. This is a hands-on leadership role with a strong focus on people, productivity, efficiency, customer experience and profitability. Reporting to the Fixed Operations Manager, you will lead, develop and drive the performance of a busy dealership Service Department.

Key responsibilities

• Leading, supporting and developing our Service Advisors, Workshop Manager and Technicians
• Driving workshop productivity, efficiency and labour recovery
• Monitoring and managing daily KPIs, WIP and open Repair Orders
• Maximising department profitability and identifying opportunities for improvement
• Maintaining high standards of customer service and CSI performance
• Managing workflow and workshop capacity to maximise available labour
• Ensuring warranty processes and manufacturer requirements are met
• Coaching and developing team members to achieve individual and department targets
• Building a strong culture of accountability, teamwork and continuous improvement
• Working closely with the Fixed Operations Manager and other department leaders to achieve broader dealership objectives

About you

• Previous experience as a Service Manager, Aftersales Manager or Fixed Operations Manager within the automotive industry
• Demonstrated success improving workshop productivity, efficiency and profitability
• Strong leadership and people-management skills
• The ability to coach, motivate and hold a team accountable
• Strong commercial and financial acumen
• A solid understanding of dealership service KPIs and workshop operations
• Excellent communication and customer service skills
• Experience within a franchised dealership environment
• A proactive, solutions-focused approach to managing challenges and improving processes

Benefits

• Attractive salary package, negotiable based on experience
• Fully maintained company vehicle and fuel
• Uncapped performance-based bonus structure
• Ongoing manufacturer and leadership training
• Modern facilities and strong manufacturer support
• Real career progression within a growing Tasmanian automotive group

About us

Powell Motor Group is a proudly family-owned Tasmanian automotive group representing LDV, Mahindra, KGM, Foton and LEPAS, together with one of Tasmania's largest pre-owned vehicle operations. As our business continues to grow, we are looking for an experienced and commercially driven Service Manager to lead our Service Department and take its performance to the next level.