Service Manager (BMS/ELV/Fire)

Service Manager

Smart Infrastructure – Buildings

Create a Better Tomorrow with Us.

Siemens Smart Infrastructure combines the real and digital worlds across energy systems, buildings, and industries, enhancing the way people live and work, significantly improving efficiency and sustainability to protect our planet for the next generation. We are on a journey to empower our customers fulfilling their today needs as well as enabling them and their infrastructure undergo the digital transformation.

If you are excited to shape the innovations of tomorrow, we want to hear from you. You will join 372,000 of the smartest minds all working together to build a better future!

Responsibilities:

The successful candidate will be responsible for manage the service team running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. The responsibilities also include:

• Take ownership of customers issues and follow problems through to resolution
• Responsible to review the service quality with engineers
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Forecasts manpower requirement, co-ordinates manpower usage, equipment delivery and subcontract work to insure maximum profitability and optimized customer relation
• Source resources to sustain the workforce to deliver the services and adhoc request by the customer
• Prepare technical proposals of the system improvement/enhancement to the customers
• Coordinate engineers and technicians for execution of maintenance services and upgrade projects
• Monitor work progress and maintain an orderly workflow according to priorities, ensure on time completion
• Keep accurate maintenance service and project records and document customer service actions and discussions

Requirements:

Individuals who meet the following requirements or possess the equivalent combination of competence and experience are invited to apply:

• University graduate in Mechanical / Building Services/ Electrical Engineering or related disciplines
• More than 10 years’ service execution experiences in the related fields
• Knowledge of fire service installation, building automation, PLC or ELV Installation is preferred
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation and strong client-facing and communication skills
• Ability to think strategically and to lead
• Proficient in English, Cantonese and Mandarin

How to Apply:

We are an equal opportunity employer and welcome applications from all qualified candidates. Attractive remuneration package and excellent career prospects will be offered to the right candidate. Interested persons, please send your full resume with expected salary by clicking "Apply Now".

Applicants not hearing from us within 4 weeks from the date of advertisement may consider their applications filed for future reference. We reserve the right to review applications received for suitability for other posts within the company. Personal data provided by job applicants will be used strictly for recruitment related purpose only. We shall retain the personal data of unsuccessful applicants for a period of 1 year.