Service Manager, Bus

Service Manager, Bus
North Central | Mounds View, MN

Know how to keep a service department moving while bringing out the best in your team?

As the Service Manager, Bus, you’ll lead the safe, efficient, customer-focused, and profitable operation of North Central’s Mounds View Service Department. You’ll guide the service team, manage daily workflow, strengthen customer relationships, and help ensure every repair is completed safely, accurately, and efficiently.

This is more than an opportunity to manage the day-to-day. You’ll also help shape and grow the Mounds View service business by developing technicians, strengthening service processes, improving department performance, and expanding the location’s service capabilities.

If you’re a service leader who enjoys developing people, improving operations, solving problems, and taking ownership of results, this could be a great opportunity for you.

What You’ll Do

In this role, you’ll:

• Lead the service team by establishing priorities and providing direction to Service Technicians, Service Advisors, Warranty Administrators, Detailers, and Porters.
• Keep the shop moving by managing the daily service schedule, setting repair timelines, balancing shop capacity, and adjusting assignments as priorities and customer needs change.
• Develop your team through onboarding, training, coaching, goal setting, performance feedback, and opportunities for technicians to grow their technical capabilities and responsibilities.
• Drive department performance by monitoring productivity, efficiency, utilization, work quality, labor sales, gross profit, expenses, and other established service KPIs.
• Own the repair-order process from opening through closing, ensuring labor, parts, repair lines, technician notes, and billing information are complete and accurate.
• Deliver a strong customer experience by maintaining clear communication about repair status, timelines, recommended repairs, and service expectations.
• Protect quality and safety by overseeing quality-control practices, maintaining service equipment, completing required inspections, and following applicable regulations and company safety expectations.
• Partner across the business by working with the Parts Department, Fixed Operations leadership, vendors, and other teams to support timely repairs and strong service operations.
• Grow the service business by identifying opportunities to improve workflow, shop capacity, customer retention, department profitability, and the location’s overall service capabilities.
• Keep the team informed by making sure recalls, service bulletins, technical publications, and manufacturer requirements are communicated and implemented.
• Manage the tools and resources your team needs by overseeing shop supplies, equipment, and vendor relationships.

What Success Looks Like

In this role, you’ll help the Mounds View Service Department:

• Meet or exceed department revenue and labor-efficiency goals
• Maintain strong customer satisfaction
• Complete work orders on time with clear communication
• Achieve technician utilization and productivity targets
• Maintain a safe, organized, and efficient shop environment

What You Bring

• High school diploma or equivalent
• At least five years of experience in automotive, truck, commercial vehicle, bus, or related service operations
• Demonstrated leadership or management experience in a service environment
• Experience managing service workflow, technician scheduling, and work prioritization
• Experience opening and closing repair orders, reviewing labor and parts charges, adding repair lines, and ensuring documentation is complete and accurate
• Experience monitoring service department operational and financial performance
• Demonstrated ability to coach, develop, and hold technicians accountable for performance
• Strong leadership, communication, organization, and time-management skills
• Strong attention to detail and technical acumen
• Familiarity with parts terminology
• Proficiency with Microsoft Office, Google Docs, and dealer-management systems
• Valid driver’s license with a driving record that meets company requirements
• Ability to obtain a Class B license within one year of employment

Even Better If You Have

• Experience using the CDK Dealer Management System
• Proficiency with repair-order functions, service reporting tools, and opening, updating, and closing repair orders
• Experience managing service department KPIs, financial performance, and profitability
• Commercial bus, truck, fleet, or heavy-duty service experience
• A two-year or four-year degree in a related field, or equivalent applicable experience
• A Class A or Class B Commercial Driver’s License

Compensation

This position offers a base salary of $85,000 - $115,000 annually.

In addition to your base salary, you’ll be eligible for commission opportunities and a performance-based bonus based on established performance goals.

North Central is also developing an additional incentive opportunity for this position. Specific program details and eligibility requirements will be communicated once finalized.

Benefits & Perks

As a team member at North Central, you’ll enjoy:

• A path to employee ownership through our Employee Stock Ownership Plan (ESOP)
• Comprehensive and competitive medical, dental, and vision insurance
• A Health Savings Account option with a generous company contribution
• Employer-paid disability coverage
• Paid holidays and paid time off
• A collaborative environment where we believe laughter and fun help bring us together

What to Expect

This is a salary-exempt leadership position based at North Central’s Mounds View location. You’ll balance time in the service operation with administrative and computer-based responsibilities, including scheduling, repair-order review, performance monitoring, communication, and team development.

The role requires the ability to spend extended periods sitting or standing at a workstation and to lift up to 50 pounds.

Why North Central?

North Central is part of the Scipi Family of Companies, a 100% employee-owned organization. As employee-owners, we understand that the way we serve our customers, support our teammates, and operate our departments contributes to what we build together.

What matters to us is not only achieving results, but how we achieve them. We believe in doing the right thing, taking ownership, working together, building respectful relationships, putting families first, and having fun at work.

As the Service Manager, you’ll have the opportunity to make a visible impact by developing a strong team, creating a great customer experience, and helping shape the future of North Central’s Mounds View service operation.

Equal Opportunity & Accommodations

North Central is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or genetic information.