Service Manager

SERVICE MANAGER DUTIES

• Supervise and manage all Service Department operations and personnel at the Portland, OR branch, including coaching and counsel of a large service department and staff including all FSMs, project managers, shop personnel & office staff.
• Supervise shop operations, including scheduling repairs and prepping both new & rental equipment for on-time deliveries.
• Maintain proper staffing levels and equipment needs for road mechanics and parts personnel.
• Review all internal and external matters involving branch operations & expenses, including service team review and potential growth.
• Receive and respond to all customer requests or inquiries regarding the full product line.
• Warranty submittals and rejection rates.
• Review labor rates with competition on a regular basis.
• Work with Sales Department to develop future business with current customers and potential customers in all Portland, OR territories.
• Monitor Work-In-Process, as well as non-billable percentages, to ensure branch profitability.
• Maintain comprehensive knowledge of forklifts and all related industrial equipment, and its operation.
• Ability to meet deadlines.
• Ability to read, understand, interpret, and convey technical information.
• Strong customer service; written, verbal and in person.
• This position reports to the Branch Manager and Service Director.

Salary: $100,000- $140,000 DOE Full Benefits: 401(k), Medical, Dental, Vision, Flex Plan, Life Insurance, and Short Term Disability.

EOE/Minorities/Females/Vet/Disabled