Service Manager

Why Join RCL Mechanical? We’re a growing, locally owned plumbing, heating, and HVAC company that actually takes care of our people.

No drama. No nonsense. Just a solid team, steady work, and real opportunity to grow.

If you’re a strong leader who wants to build a team, drive performance, and make a real impact this is the place.

What We Offer

• Benefits start Day 1
• 401(k) with 5% company match
• Medical, dental, vision and pet insurance
• 3 weeks PTO and 9 paid holidays
• Company vehicle and gas card (if applicable)
• Paid training and development
• Referral bonuses
• Year-round, steady work
• Clear path for growth and advancement

What You’ll Be Doing

• Oversee daily service operations including dispatch, scheduling, and job execution
• Ensure all service work is completed safely, accurately, and efficiently
• Act as the escalation point for customer concerns and ensure resolution
• Monitor and manage department performance including labor efficiency, margins, callbacks, and profitability
• Provide technical support and guidance to HVAC and plumbing technicians
• Ensure compliance with company standards, safety protocols, and applicable codes
• Collaborate with dispatch, sales, install, and procurement teams to ensure alignment
• Drive accountability for documentation, job notes, photos, and system usage
• Track and analyze KPIs and implement improvement strategies
• Report on department performance and identify opportunities for growth

Requirements

• Minimum 5 years of HVAC and plumbing service experience
• Proven leadership experience managing technicians
• Strong knowledge of HVAC and plumbing systems and codes
• Strong problem-solving and decision-making skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong communication and organizational skills
• Experience with ServiceTitan is a plus
• Valid driver’s license

What Makes Us Different

• You’re not just a number here
• Management actually listens
• No micromanaging just support and accountability
• Real opportunity to grow and increase your income

Apply Today If you’re looking for a long-term home with a company that values your work and invests in your future, we want to talk.

Apply now and we’ll be in touch ASAP.