Service Manager

Volkswagen of Stamford is looking for a highly motivated Service Manager to manage our auto service, repair shop operation. We are a family owned & operated, high volume dealership. Large workspace with multiple bays, top-notch equipment and support, excellent pay and benefits including Medical, Dental, Vision, Paid Time Off and 401K

Job Requirements:

• Previous experience as a service advisor and/or technician, as well as an extensive technical background with 10 years or more of dealership experience.
• Excellent communication skills to assist customers, employees and vendors.
• Ability to maintain profitability of the dealership service operation while controlling expenses and maintaining customer satisfaction.
• Committed to staying on top of dealership and Company standards and complying with government regulations.
• Experience with dealership management systems; CDK preferred.
• Professional certification from the National Institute for Automotive Service Excellence (ASE) is a plus.

Responsibilities include:

• Managing Service Department operations with maximum customer focus and efficient, high-quality repairs while supervising a team of skilled Technicians and Service Consultants.
• Communicating with customers and staff to resolve issues that relate to service to enure customer satisfaction
• Managing warranty administration & mentoring and training Service Consultants and Technicians
• Monitoring and managing dealership service communications
• Assist in the hiring process and performance management of Service Advisors and Technicians

What We Offer Depending on your employment status, you may be eligible to receive the following:

• Medical, Vision and Dental
• 401K Plan plus company match
• Competitive wages
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Health and wellness
• Air-conditioned shop
• State-of-the-art, brand new facility with air-conditioned and cutting edge technology
• Shop equipped with the newest technology and equipment
• Uniforms provided
• Discounts on products and services
• Work environment OSHA certified to current Air Quality Standards
• Highly productive shop
• Career advancement opportunities, promote from within
• ASE and state inspection certification reimbursement and all training expenses paid to further your career
• Continued education, manufacturer hands on and web based training
• Clean and professional work environment