Service Manager

Key Responsibilities1. AMC & CMC Management

• Plan, schedule, and execute AMC (Annual Maintenance Contract) and CMC (Comprehensive Maintenance Contract) activities.
• Ensure timely preventive maintenance visits as per contract commitments.
• Monitor contract renewals and service profitability.
• Maintain contract compliance and customer satisfaction levels.

2. Breakdown Maintenance Management

• Develop and execute rapid response plans for forklift breakdowns.
• Prioritize critical customer equipment and ensure minimum downtime.
• Coordinate field technicians, spare parts availability, and service resources.
• Track breakdown closure TAT (Turnaround Time).

3. Manpower Management

• Lead and manage a team of 50+ service engineers, technicians, and supervisors.
• Plan workforce deployment and resource allocation.
• Conduct performance reviews, training, and skill development.
• Ensure adherence to safety policies and service procedures.

4. Service Operations

• Monitor daily service schedules and field activities.
• Ensure availability of tools, equipment, and spare parts.
• Improve first-time fix rate and service quality.
• Manage customer escalations and technical support requirements.

5. Customer Relationship Management

• Build strong customer relationships and improve retention.
• Ensure SLA compliance and service excellence.
• Conduct regular customer visits and service review meetings.

6. Productivity & Continuous Improvement

• Monitor technician utilization and efficiency.
• Implement productivity improvement initiatives.
• Analyze service data and drive process improvements.
• Reduce breakdown frequency and maintenance costs.

Pay: ₹50,000.00 - ₹100,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person