Service Manager

RV Service Manager

Our Client:

Our client is a prominent player in the recreational vehicle space, operating a network of successful dealership locations and representing a diverse portfolio of high-quality products. The company prides itself on fostering a culture of accountability, collaboration, and continuous improvement, with leadership that values both results and long-term team development. As the business continues to grow, it remains committed to investing in its people and infrastructure, creating compelling opportunities for experienced professionals to step into impactful roles within a thriving organization.

The Opportunity:

This is a high impact Service Manager opportunity at one of the organization’s most important and highest volume locations, serving as a central hub within the broader operation. The service department is a critical driver of overall performance, and this role calls for a strong, hands on leader who can bring structure, accountability, and consistency to a fast paced environment. The ideal candidate will take ownership of the entirety of their service operations, collaborating closely with parts and warranty department heads, ensuring efficient workflow, strong Technician productivity, and an elevated customer experience. With significant visibility to senior leadership and the scale to truly make an impact, this position offers the chance to step into a flagship store, stabilize and optimize operations, and play a key role in shaping best practices across the broader organization.

Benefits:

• Competitive compensation offering, with bonus/variable compensation tied to departmental and store performance
• Medical, dental, and vision benefits
• 401K
• Relocation assistance for the right candidate
• Paid training and continuing education opportunities
• Strong team atmosphere in a privately owned dealership group
• Excellent leadership throughout the organization
• Direct access to Dealer Principal

Duties and Responsibilities:

• Lead and oversee all day to day operations of the service department, across RV and Marine, ensuring efficiency, organization, and a high standard of execution
• Manage, mentor, and develop service staff, including Technicians, Advisors, and support personnel, fostering a strong, accountable, and team oriented culture
• Drive Technician productivity and efficiency through proper scheduling, workflow management, and performance monitoring
• Establish and maintain processes that ensure timely and accurate completion of service work, minimizing delays and comebacks
• Oversee service write up and customer communication to ensure a consistently high level of customer satisfaction throughout the service experience
• Monitor and manage department performance against key metrics, including labor sales, gross profit, efficiency, and turnaround times
• Partner closely with the parts department to ensure proper inventory levels, availability, and workflow alignment to support service operations
• Ensure all warranty, compliance, and manufacturer requirements are met, with accurate documentation and timely submission of claims
• Identify opportunities for operational improvement and implement process enhancements to increase efficiency, profitability, and customer satisfaction
• Maintain a safe, clean, and organized service environment, ensuring adherence to all safety standards and company policies
• Collaborate with executive leadership and other department heads to align service operations with broader business goals and growth initiatives
• Assist in forecasting, budgeting, and strategic planning for the service department, including staffing, capacity, and capital needs

Qualifications:

• 3–5+ years of experience as a Service Manager within the RV industry, with a proven track record of leading a successful service operation
• Experience in Advisor or Technician roles prior to ascension to Service Manager is helpful
• Strong understanding of fixed operations, including service and parts, and how they collectively impact overall profitability and performance
• Demonstrated ownership of service department P&L, with the ability to manage expenses, drive revenue, and improve overall financial performance
• Demonstrated ability to drive Technician productivity, efficiency, and department performance through effective leadership and process management
• Hands on leadership style with experience hiring, training, and developing high performing service teams
• Proficiency with dealership management systems (DMS) is required
• Solid understanding of service workflows, scheduling, and shop capacity planning to maximize throughput and customer satisfaction
• Experience working with warranty processes, including accurate documentation and timely submission of claims
• Strong communication and interpersonal skills, with the ability to effectively engage customers, team members, and leadership
• Organized and detail oriented, with the ability to manage multiple priorities in a fast paced environment
• Financial acumen, including experience tracking KPIs, forecasting, and making data driven operational decisions