Service Manager

Overview

Lutron is seeking a Service Manager to drive service excellence and operational effectiveness across Japan. This role is responsible for leading all service-related functions and ensuring that service is a key differentiator in winning and growing business.

Supporting Lutron’s three core segments in Japan: Commercial, Hospitality, and Luxury Residential. This role partners closely with the sales organization to enhance customer experience, strengthen Lutron’s reputation, and ensure seamless execution across the project lifecycle.

The Sales Services Leader owns the performance, alignment, and continuous improvement of all service functions, while enabling the sales team to stay focused on growth.

Responsibilities

• Lead all service functions to deliver consistent operational excellence
• Drive high-quality service execution across all project segments
• Partner with sales to enable focus on core business growth
• Own cross-functional issue resolution and process improvement
• Build and nurture strong customer and partner relationships
• Lead, develop, and mentor the Japan service team
• Oversee end-to-end service performance and continuous improvement
• Deliver exceptional customer experience and satisfaction
• Manage service operations and project lifecycle support
• Champion service as a key market differentiator
• Align service delivery with global quality standards

Qualifications

• Bachelor’s degree required
• 10+ years of professional experience in service, operations, or a related function
• Experience leading and developing teams
• Fluency in both Japanese and English
• Experience in construction, infrastructure, or project‑based environments is preferred

Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at www.lutron.com.

Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics