Service Manager

Service Manager – Toyota | Whitsundays

Filby’s Motors Toyota is seeking an experienced automotive leader, ideally with a Toyota dealership background, to lead our Service operations across our Proserpine and Bowen dealerships in the Whitsundays.

Primarily based at our Proserpine dealership, this is a hands-on multi-site leadership role with responsibility for the performance, people and day-to-day operations of our Service Departments across both locations.

We are looking for someone who can provide strong leadership to our team, drive workshop performance and profitability, maintain Toyota manufacturer standards and ensure our customers continue to receive a high level of service.

About the Role

As Service Manager, you will be responsible for:

• Leading and supporting our Service teams across Proserpine and Bowen
• Managing daily workshop workflow, productivity, efficiency, utilisation and labour recovery
• Leading, mentoring and developing Service Advisors, Technicians, Apprentices and support staff
• Monitoring departmental performance, budgets, expenses and KPIs
• Managing WIP and ensuring Repair Orders are completed and closed within required timeframes
• Overseeing warranty processes and maintaining manufacturer compliance and audit readiness
• Driving customer satisfaction, retention and CSI/NPS performance
• Supporting technician and apprentice training and development
• Ensuring appropriate workshop tooling, diagnostic equipment and resources are maintained
• Maintaining strong WHS, environmental and operational standards across both locations
• Working closely with the Dealer Principal and wider leadership team to identify opportunities for continuous improvement and growth

About You

We are ideally looking for someone with a strong Toyota dealership background who understands manufacturer processes and the expectations of a high-performing dealership Service Department.

You may already be an experienced Service Manager looking for your next opportunity, or a highly capable automotive leader ready to take the next step in your career.

Ideally, you will have:

• Previous experience in a Service Manager, Assistant Service Manager, Workshop Controller, Foreman or similar senior automotive dealership role
• Toyota dealership experience highly preferred
• Strong knowledge of dealership Service operations, manufacturer processes and warranty requirements
• Proven leadership and people-management skills
• A good understanding of workshop productivity, efficiency, utilisation and labour recovery
• Experience working with departmental KPIs and financial performance
• Strong customer service and problem-solving skills
• Confidence using dealership systems, reporting and manufacturer platforms
• The ability to manage priorities and maintain consistent standards across multiple locations
• A practical, hands-on leadership style
• A mechanical trade qualification would be highly regarded

What We Offer

• $80,000–$100,000 + super + performance-based commission, depending on experience and capability
• A key leadership role across two Toyota dealership locations
• The opportunity to lead and develop an established Service team
• Ongoing Toyota manufacturer training and development
• Support from an experienced dealership leadership team
• A long-term career opportunity with a locally owned and operated automotive business
• The opportunity to live and work in the Whitsundays, with easy access to Airlie Beach, Bowen and the Whitsunday Coast

Filby’s Motors is a long-standing, family-owned automotive business servicing the Whitsunday region. We pride ourselves on supporting our people, looking after our customers and maintaining strong relationships within the communities we serve.

If you are an experienced automotive professional looking for your next leadership opportunity and the lifestyle that comes with living and working in the Whitsundays, we would love to hear from you.