Service Manager

Job Purpose

To manage the entire service department by ensuring high-quality repairs, customer satisfaction, workshop productivity, and compliance with Royal Enfield service standards while achieving service revenue and profitability targets.

Key Responsibilities

• Manage day-to-day workshop operations.
• Achieve service revenue, labour, spare parts, and customer satisfaction targets.
• Supervise Service Advisors, Technicians, Wash Team, and Helpers.
• Monitor workshop productivity and technician efficiency.
• Ensure timely delivery of vehicles as promised.
• Ensure quality repairs and adherence to Royal Enfield service procedures.
• Handle customer complaints and technical escalations.
• Conduct daily workshop meetings and job allocation.
• Monitor workshop tools, equipment, housekeeping, and safety standards.
• Ensure proper warranty claim processing.
• Coordinate with Spare Parts, Sales, CRM, and Accounts departments.
• Monitor technician training and skill development.
• Maintain service records and submit daily, weekly, and monthly reports.
• Ensure compliance with dealership SOPs and company policies.

Qualifications

• Diploma or Bachelor's Degree in Mechanical/Automobile Engineering.
• Technical certifications are an added advantage.

Experience

• 2+ years in automobile service operations.
• Minimum 2 years in a workshop supervisory or managerial role.

Skills

• Workshop management.
• Technical diagnosis and troubleshooting.
• Leadership and team management.
• Customer complaint resolution.
• Knowledge of DMS and workshop processes.
• Planning and reporting skills.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Work Location: In person