Service Manager

Position As service manager you are responsible within the service department for efficient service delivery. You ensure the correct execution of the SLA/ M&S contracts for about sixty customers worldwide. Together with the other managers, you report to the service director.

Our growing service department consists of forty employees: customer service employees (level 1,2,3) and service technicians. The service department operates 24/7 and implements a follow-the-sun principle with branch offices in Los Angeles (US) and Brisbane (AU). We also have a number of other service offices around the world. This number will continue to grow in the coming years.

• You are responsible for the operational execution of the service department;
• You organize monthly service review meetings with customers. Here you follow up on customer tickets and implement action plans to maintain customer satisfaction;
• You lead a group of service personnel and technicians;
• You report and work based on KPIs and operational objectives;
• You work 95% from headquarters;
• You travel sporadically to customers to maintain customer relationships;
• You will report to the Service Director.

Profile

• You have a higher education (min 3 years bachelor or master).
• You have demonstrable experience in a leadership role within a service or customer-oriented organization, minimum 3 years.
• You have strong analytical skills.
• You are operationally strong, flexible, proactive, hands-on.
• You have a general interest in ICT, technology and engineering.
• You possess excellent communication skills, both internally and externally.
• You have the ability to manage and motivate employees.
• You are fluent in both Dutch and English. Other languages such as Spanish, Portuguese, French or German are a plus.

Offer

• You will join a high-tech, growing, challenging and international environment (SME mentality, 220 employees), where you will have opportunities to further develop your competencies
• A contract of indefinite duration with a competitive salary
• A challenging position in a company where entrepreneurship is appreciated
• Company car
• Group insurance
• Hospitalization insurance
• There is free soup and fruit every day
• Company and team events are organized regularly
• Easy access by car and parking is possible
• Possibility of homeworking