Service Manager

Dear Candidate,

Greetings!!!

Requirement for the position of Service Manager with VIJAY SALES (INDIA) PVT LTD

We are the pioneers in the Indian Retail Electronics format since 58+ Years have expanded with a network of 168 Branches across cities - Mumbai, Pune, Surat, Vadodara, Ahmadabad, Haryana, Delhi, Bangalore, Telangana & Andhra Pradesh. Our enthusiastic team works constantly towards one common goal: Guest Service – with Respect & Care”.

Come be a part of a vibrant culture, dedicated to customer service excellence and high ethical standards to deliver great value to guests.

JOB ROLE:

We are looking for service professionals who ensure excellent service standards and maintain high guest satisfaction for our centralized guest service center.

JOB RESPONSIBILITIES:

• Encouraging & Training the team to Identify and assess guest needs to achieve satisfaction.
• Keep track of records of guest interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Analyzing service parameters, team voice audits and working towards improving them.
• Making reports on service calls data, escalations and enquiries.
• Assessment of guest service metrics from time to time to identify lead points and weak spots.
• Coordinating with management, branches and different departments as well.
• Follow up to ensure that appropriate actions were taken on guest escalations.

CANDIDATE PROFILE:

• Minimum Graduate and above
• Good communication skills & interpersonal skills.
• Should have minimum 15 years’ experience in Customer/Guest Service.
• Ability to listen and active problem solving skills.
• A Go-Getter who has the ability to handle pressure.
• Strong Computer proficiency skills (MIS knowledge important).
• Good in MS OFFICE (EXCEL MAINLY).
• Retail background preferred.

Job location – Jogeshwari Head office