Service Manager

Are you looking for a job that offers career advancement?

Be PART of one of the FASTEST-growing automotive brands here in the Philippines as our Service Manager!

PRIMARY RESPONSIBILITIES:

Provide overall direction and leadership in managing service operations to ensure the efficient delivery of quality aftersales services, attainment of departmental objectives, customer satisfaction, and continuous operational improvement while ensuring compliance with company policies and established standards.

MAJOR RESPONSIBILITIES:

1. Direct and oversee the day-to-day operations of the service department to ensure smooth, efficient, and productive workflow.
2. Manage, develop, and motivate service personnel by providing guidance, coaching, and performance evaluation.
3. Establish and implement operational plans and initiatives that support the achievement of departmental goals and business objectives.
4. Monitor service operations and recommend improvements to enhance productivity, efficiency, and overall service performance.
5. Ensure that customer concerns are addressed professionally and in a timely manner to maintain a high level of customer satisfaction.
6. Collaborate with other departments to promote effective coordination and ensure seamless business operations.
7. Ensure the proper implementation of company policies, operating procedures, quality standards, and safety requirements.
8. Manage departmental resources and oversee the effective utilization of facilities, equipment, and manpower.
9. Prepare and review operational reports, performance summaries, forecasts, budgets, and other reports required by Management.
10. Identify opportunities for process improvement and implement initiatives that enhance operational effectiveness and service quality.
11. Promote employee development by identifying competency gaps and supporting training and performance improvement programs.
12. Foster a culture of teamwork, accountability, professionalism, and continuous improvement across the service organization.
13. Carry out other duties and responsibilities that may be assigned by Management in support of the company's operational and business objectives.

Qualifications:

• Graduate of any 4-year business-related, engineering, automotive technology, or other related course. An MBA or equivalent postgraduate studies is an advantage.
• Has at least 5–8 years of relevant experience in service operations or aftersales management, with at least 3–5 years in a managerial or leadership role.
• Possesses considerable knowledge of service operations, customer service management, workshop administration, operational planning, and quality management systems.
• Demonstrates strong leadership, problem-solving, analytical, decision-making, organizational, and oral and written communication skills.
• Can work independently with minimal supervision, manage multiple priorities, and perform effectively in a fast-paced and results-oriented environment.
• Communicates effectively with customers, management, cross-functional teams, suppliers, and other internal and external stakeholders.
• Exhibits initiative, integrity, professionalism, customer focus, and strong leadership in driving operational excellence and achieving organizational goals.

Working pattern and location:

• **Join Date:**ASAP
• **Employment Type:**Full-time Employee
• **Work Location:**On-site
• **Location:**around Metro Manila