Service Manager

Description The ideal Service Manager is a guest-focused leader who sets the standard for elevated service and leads from the floor. This role is responsible for coaching front-of-house teams, reinforcing brand and service standards, and ensuring smooth coordination between service and culinary staff. With strong attention to detail and a passion for hospitality, the Service Manager helps preserve the Ray’s legacy while consistently delivering refined, memorable guest experiences.

Company Overview TEI Hospitality is hiring to join our team!

Ray’s on the River is an award-winning Atlanta institution, renowned for prime steaks, fresh seafood, fine wines, and gracious hospitality. Set against the backdrop of the Chattahoochee River, we are committed to delivering excellence on every plate and in every guest interaction.

Responsibilities

• Deliver warm, polished, and personalized service that consistently exceeds guest expectations.
• Lead, support, and coordinate front-of-house service teams to ensure flawless execution each shift.
• Observe service performance on the floor, providing real-time coaching and addressing opportunities with professionalism and discretion.
• Serve as a primary point of contact for guest feedback, resolving concerns thoughtfully and promptly to preserve the dining experience.
• Uphold and model Ray’s service standards, ensuring consistency, grace, and attention to detail at every touchpoint.
• Partner with leadership to develop initiatives that elevate service quality, guest engagement, and overall experience.
• Build genuine relationships with repeat guests and VIPs to foster loyalty and long-term connections to the brand.
• Review guest feedback and trends to identify opportunities for service enhancements and continuous improvement.
• Support service-driven strategies that enhance guest retention and reinforce Ray’s reputation for excellence.
• Oversee daily front-of-house operations, including scheduling and floor coverage, to support seamless service.
• Train and mentor service staff on fine-dining etiquette, service sequences, and hospitality best practices.
• Ensure quality control through consistent service execution and adherence to established procedures.

Requirements

• Must be authorized to work in the United States and provide proper documentation.
• Must pass a background check.
• Demonstrated experience in a hospitality or service-focused environment, preferably within upscale or fine-dining settings
• Deep understanding of hospitality service standards, guest engagement, and service recovery best practices
• Strong organizational, communication, and problem-solving skills with keen attention to detail.
• Collaborative leadership style with the ability to work independently and as part of a cohesive management team.
• Flexible availability, including evenings, weekends, and holidays as required by restaurant operations.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short-term disability
• Flexible spending Account
• Paid time off

Required Skills

• Attention to Detail
• Leadership
• Communication
• Ability to Work Under Pressure
• Organizational Skills
• Adaptability