SERVICE MANAGER

Atlas Machine & Supply, Inc., is seeking to hire a Service Manager for our Indianapolis, IN location. This position is responsible for managing branch operations and Service Technicians on a daily basis.

Company Culture and Values

Here at Atlas, we believe that every individual should take full ownership and show respect to all employees, regardless of department or reporting structure. This core value is something we uphold every day. Below are the key principles we stand by.

• Cover and Move (Teamwork and Support): We seek candidates who thrive in a collaborative environment, supporting their team to achieve shared goals and overcome challenges together.
• Simple (Clarity and Communication): Candidates should value clear, straightforward communication, ensuring everyone understands their role to maintain efficiency and avoid confusion.
• Prioritize and Execute (Efficiency and Focus): We look for individuals who can prioritize tasks effectively, focusing on the most critical issues to make the best use of time and resources.
• Decentralized Command (Empowerment and Trust): Ideal candidates take ownership of their responsibilities, make informed decisions independently, and align their efforts with the company’s mission while fostering innovation and accountability.

ESSENTIAL RESPONSIBILITIES:

Technician Management

• Collaborate with Dispatch, Parts, and administrative teams to manage the day-to-day scheduling of service technicians and achieve utilization and profitability goals.
• Manage service technicians to ensure proper conduct, task completion, safety practices, and professional customer etiquette.
• Communicate with technicians regarding schedules, service issues, and concerns.
• Monitor and approve purchases related to emergency service jobs and non-stock items.
• Conduct periodic team meetings to develop strategies, address challenges, and improve overall performance.
• Conduct technician performance reviews and provide ongoing feedback.
• Review FSRs, timekeeping, and job wrap-up activities for accuracy and completeness.

Atlas Direct Management Responsibilities

• Communicate with customers regarding schedules, service issues, and concerns.
• Conduct customer site visits to assess account health and identify opportunities.
• Review service repair quotes as needed and communicate them to customers.
• Ensure timely review and billing of service jobs.
• Collaborate with the Service Agreement Coordinator to maximize the efficiency of preventative maintenance schedules.
• Ensure service technicians comply with company-established directives, policies, and standards.
• Collaborate with Sales, customers, and other key team members to develop effective solutions.
• Assist Regional Account Managers with technical customer calls and review work scopes for accuracy.
• Develop and implement timely solutions to customer issues and concerns.
• Build and maintain strong customer relationships while maintaining and improving attachment rates.
• Ensure clear, accurate, and timely communication across all channels.
• Maintain branch organization and uphold housekeeping standards.
• Ensure accurate purchase order capture and effective management of open jobs.
• Participate in the manager on-call rotation for after-hours emergency calls.
• Perform other duties as assigned by management or in accordance with Atlas bylaws, policies, and standards.

Requirements:

• Knowledge and experience with industrial air compressor systems preferred.
• High school diploma or GED required, or a minimum of three years of experience in the air compressor industry.
• Previous management experience preferred but not required.
• Strong ability to manage timelines, prioritize responsibilities, and complete assigned tasks efficiently.
• Excellent interpersonal, written, and verbal communication skills.
• Strong problem-solving skills, including the ability to analyze data and develop effective solutions.
• Strong critical-thinking skills with an emphasis on logical reasoning and sound decision-making.
• Proficiency in Microsoft Office Suite and general computer applications.
• Ability to understand, prepare, and present reports as needed.

BENEFITS:

• 401(k) Retirement plan
• 401(k) Company Matching
• Health, Dental, and Vision insurance
• Company-paid life insurance, short/long-term disability insurance
• Employee assistance program
• Flexible spending account
• Paid time off
• Parental leave
• Holiday pay

It is Atlas’ Policy to employ qualified people to perform the many tasks necessary in operating our Company. An integral part of this Policy is to provide equal employment opportunity for all persons regarding recruiting, hiring, benefits, compensation, training, promotions, terminations of employment, and company sponsored social and recreational activities without discrimination because of race, color, religion, sex, national origin, age, physical or mental disability, or veteran status.

It is also the Policy of Atlas to maintain a work environment that is free of harassment of any kind. Our company does not and will not tolerate any employee unlawfully harassing another employee, for example, by addressing or referring to another employee in racially, religiously, or sexually derogatory terms.