Service Manager

Requirement

• Manage daily bus service operations, ensuring schedule adherence, customer satisfaction, on-time performance, and service reliability
• Coordinate service disruptions, contingency planning, crisis management, and emergency response
• Monitor service performance metrics, analyzing trends, identifying areas for improvement, and implementing data-driven solutions
• Provide technical expertise in fleet-wide engineering and maintenance programs, optimizing asset utilization and lifecycle management
• Oversee maintenance and repair of bus systems, including mechanical, electrical & electronic components, ensuring compliance with industry standards
• Ensure safety and regulatory compliance in engineering & maintenance activities, conduct audits and risk assessments
• Lead and mentor engineers & technical staff, providing guidance, support, coaching, and development opportunities
• Foster teamwork, employee engagement, collaboration, open communication, and a culture of continuous improvement
• Develop and implement training programs for professional development, enhancing technical expertise &leadership skills

Experience And Education

• Ensure exceptional customer service, addressing complaints, feedback, concerns, and suggestions in a timely & professional manner
• Implement customer service initiatives, improving satisfaction, loyalty, retention, and advocacy through proactive engagement
• Monitor service quality, identifying areas for improvement, conducting customer surveys, and analyzing feedback
• Develop and manage budgets for engineering & maintenance activities, ensuring cost-effectiveness and resource optimization
• Ensure compliance with regulatory requirements, industry standards, company policies, safety protocols, and environmental regulations
• Implement business continuity management plans, risk mitigation strategies, and disaster recovery procedures