Service Manager

Company:

We're a well-established, family-owned dealership supplying agricultural and construction machinery across regional NSW. With multiple branches and a strong reputation built over many years, we pride ourselves on looking after our customers and our people.

The Opportunity:

Based at our Tamworth branch, this is your chance to take the reins of the service department as we grow the team. You'll lead the workshop and field technicians, keep jobs flowing and customers looked after, and stay hands on with the tools when the pressure is on.

We're open to an experienced Service Manager or a senior technician who has been running the floor unofficially and is ready to make it official. If that's you, we'll back you with the training and support to step up.

Day to day, you'll:

• Schedule and allocate work across the workshop and field service technicians
• Quote jobs, manage warranty claims and keep job cards moving
• Work alongside the team on diagnostics and the tougher jobs
• Manage customer communication and keep machine downtime to a minimum
• Support and mentor apprentices and less experienced techs
• Keep WHS standards front and centre

About you:

• Trade qualification in agricultural, heavy diesel, plant or automotive mechanics
• Hands on experience across tractors, excavators, mowers, earthmoving or similar equipment
• Leadership experience, formal or informal. If you've been the one the workshop turns to, we want to hear from you
• Strong customer service and communication skills
• Current driver's licence

What's on offer:

• $90k to $100k base + super + fully maintained vehicle
• Real progression. As the branch grows, so does the scope of this role, and we promote from within wherever we can
• Manufacturer training and ongoing product support
• The autonomy to run the service department your way
• A stable, long-standing family-owned business
• A supportive team culture and genuine job security
• Open to assist in relocation for the right candidate.

Ready to apply?

If you're a Service Manager after a fresh challenge, or a senior tech ready to step up, we'd love to hear from you. Hit Apply now and attach your current resume, it only takes a couple of minutes. Got questions first? Call Chase on [0455 252 971](tel:0455 252 971). Don't wait, we're reviewing applications as they come in.