B
Bizaccen Knnect
Service Manager
Skills
Compliance
2 months ago
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Important information
Contract type:
Permanent
Salary:
₹300,000 – ₹800,000 / year
Location:
Mumbai, Maharashtra, India
Work mode:
Onsite
Published on:
19 August 2026
What they need
- Monitor the activities like- Plan, organize, and control field service activities (installation, commissioning, warranty & AMC
- services).
- Ensure timely response to breakdown calls and service complaints.
- Monitor service schedules, manpower allocation, and site readiness.
- Standardize service procedures, checklists, and work instructions.
- Lead, mentor, and manage the service team including engineers and coordinators
- Establish service standards, SOPs, and best practices
- Lead and mentor service engineers, supervisors, and technicians.
- Support sales and project teams with technical service inputs.
- Build long-term relationships for AMC, retrofits, and upgrades.
- Technical Support & Troubleshooting Provide advanced technical guidance to the customer
- Coordinate with stores & purchase for spare availability.
- Develop and promote Annual Maintenance Contracts (AMC).
- Track AMC compliance, renewals, and profitability.
- Warranty & Claim Management Manage warranty service calls and claim evaluations.
- Prepare monthly MIS reports covering: Service Calls, Response Time, Customer complaints, AMC Avenue and Cost
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