Service Manager

About the role

Belladom Pty Ltd is seeking a Service Manager to join our team in Maddington, WA. This is a full-time position designed for someone eager to develop their career in service management within the trades and services sector. You will work under the guidance of experienced managers whilst building your expertise in operations, customer service, team coordination and business management. This role offers an excellent foundation for progression into senior management positions within our organisation.

Key responsibilities

• Assist in the day-to-day operations and management of service delivery to ensure customer satisfaction and service excellence
• Support the coordination of service schedules, technician assignments and resource allocation
• Contribute to maintaining accurate records, documentation and reporting systems
• Help monitor service quality standards and identify areas for continuous improvement
• Assist in customer communication, handling enquiries and managing expectations
• Support the training and mentoring of junior team members under supervision
• Help maintain compliance with health, safety and regulatory requirements
• Contribute to problem-solving and incident management when required
• Assist in the development of operational procedures and best practices

What we're looking for

• Experience in the Caravan Industry
• Strong organisational and time management skills with the ability to manage multiple priorities
• Excellent communication abilities, both written and verbal
• Customer service experience and a genuine commitment to client satisfaction
• Basic computer literacy and proficiency with Eclipse software
• A proactive and eager attitude to learning and professional development
• Ability to work collaboratively within a team environment
• Problem-solving mindset and attention to detail
• Reliability, integrity and a willingness to take on responsibility
• Valid driving licence

What we offer

Belladom Pty Ltd is committed to supporting the development of our team members. In this trainee role, you will benefit from structured mentoring and guidance from experienced managers, providing you with valuable hands-on experience in service management. We offer a supportive work environment where your contributions are valued, and we invest in the professional development of our staff. We provide competitive remuneration and the opportunity to progress into management roles as you develop your skills and expertise. We encourage and foster a collaborative company culture where innovation and continuous improvement are celebrated.

About us

Belladom Pty Ltd is a Caravan trades and services company, specilaising in used caravans and servicing operating in Western Australia. We are committed to delivering high-quality service solutions to our clients whilst maintaining the highest standards of professionalism, reliability and customer care. Our team is dedicated to excellence, and we pride ourselves on our reputation for dependable service. We believe in investing in our people, providing training and career development opportunities that enable our staff to build rewarding careers with us. As a growing business, we value innovation, teamwork and a commitment to continuous improvement.

Apply now

If you are interested in this exciting opportunity to begin your career in service management with Belladom Pty Ltd, please submit your CV and a cover letter detailing your interest in the role. We look forward to hearing from you.