Service Manager

Location(s)

Lubbock, Texas

Oklahoma City (East), Oklahoma

JOB TITLE: Service Manager

GENERAL JOB SUMMARY: This position will be responsible for managing and supervising all aspects of service operation, under the guidance of the store manager.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Ensure excellent internal and external customer service and communication
• Demonstrate ability to effectively work with a team
• Assist with recruiting, hiring, training, monitoring, & evaluating staff
• Supervise all service personnel & operations
• Ensure & / or demonstrate application of mechanical & computer application expertise
• Organize work for efficient & quality operation
• Assign tasks, schedule work hours
• Monitor inventory levels
• Promote/ assist with parts sales
• Maintain knowledge of all service processes & equipment
• Direct or participate with giving repair estimates
• Oversee and/or perform repair work & necessary scheduled maintenance
• Ensure neat, clean, attractive appearance & safety of service area
• Troubleshoot problems
• Provide feedback/ operating reports for store manager
• Maintain adherence of policies / procedures
• Prompt attendance & neat appearance
• Other duties as deemed necessary by the store manager

MINIMUM QUALIFICATIONS:

• High school degree, GED, or equivalent work experience
• Excellent organizational, scheduling, & communication skills
• Excellent leadership & supervisory abilities (ability to lead & supervise several technicians)
• Excellent customer/ shop service commitment
• Able to lift up to 50 pounds and be able to stoop, bend, twist, push & pull, reach & lift overhead, go up & down steps
• Knowledge of & ability to utilize service/mechanical tools & devices
• Ability to conduct thorough truck inspections & repair functions

Due to the nature of the position and the potential impact of drug use on the individual’s ability to perform job-related employment responsibilities and the safety of other employees, any offer of employment will be conditioned on a pre-employment post-offer drug test.

PREFERENCES:

• Valid CDL & good driving record
• Microsoft Office knowledge
• Proficiency with Computer Applications (including but not limited to diagnostics, training, vendor websites)

Benefits for Employees working 30 hours and over weekly: PTO; Health Plan including Medical, Dental, Vision, Rx; Life/ ADD; FSA; ESOP; 401K