Service Manager

Service Manager - Lower Hutt Service Centre

Brendan Foot Supersite is a proudly family-owned and operated dealership, with over 50 years in business and a strong reputation across the Wellington region.

We are looking for an experienced Service Manager to lead one of our busy Lower Hutt multi-franchise workshops.

This is a great opportunity for a capable automotive service leader who enjoys running a busy workshop, supporting a high-performing team, and delivering excellent customer and business outcomes.

About the role

As Service Manager, you will be responsible for leading the day-to-day operation of the workshop and front-line service team. You will play a key role in ensuring the department runs efficiently, customers are well looked after, and the team is supported to achieve strong results.

You will be responsible for:

• leading, supporting and developing a great service team;
• overseeing workshop productivity, efficiency and workflow;
• driving strong customer service and communication standards;
• managing service department performance, including sales, GP, CSI and operational targets;
• supporting Service Advisors, Technicians and workshop leadership;
• ensuring manufacturer standards, warranty processes and compliance requirements are met;
• identifying opportunities to improve processes, customer experience and department performance;
• creating a positive, accountable and team-focused environment.

About you

We are looking for someone with the experience, confidence and passion to lead a great team to success.

You will ideally have:

• proven experience as a Service Manager in the automotive industry;
• strong workshop and service department knowledge;
• experience in a franchise dealership environment;
• excellent people leadership skills;
• a practical, solutions-focused approach;
• strong customer service standards;
• confidence managing performance, workflow and department results;
• the ability to build trust and bring people with you;
• a calm, professional approach in a busy environment.

What we offer

• Competitive salary plus monthly incentive and company drive car
• A busy multi-franchise workshop environment
• A great team with strong potential
• Support from an experienced senior leadership team
• Long-term career opportunity within a successful family-owned dealership group
• Staff discounts and benefits

This role would suit an experienced Service Manager who wants to take ownership of a busy department, lead a capable team, and make a real impact.

For further information, please contact Paula at [email protected] or phone [021 118 9397](tel:021 118 9397).

Applicants must be a NZ resident or have a valid NZ work visa.

Applications close 5pm Tuesday 8th September.