Service Manager

Position Overview

The Service Manager will oversee the day-to-day operations of our RV service department, including scheduling, workflow, technicians, customer communication, and quality control. This person will play an important role in keeping the department organized, efficient, profitable, and customer-focused.

Responsibilities

• Manage daily operations of the RV service department.
• Schedule and prioritize service work, repairs, inspections, and installations.
• Assign work to technicians and monitor jobs through completion.
• Communicate with customers regarding repair needs, estimates, timelines, and completed work.
• Review repair orders and ensure work is completed accurately and efficiently.
• Coordinate warranty work and communicate with manufacturers when needed.
• Monitor parts needs and coordinate with the parts department.
• Maintain high standards for workmanship, safety, and customer satisfaction.
• Help diagnose and resolve customer concerns and service issues.
• Track department performance, productivity, and profitability.
• Train, support, and hold service department employees accountable.
• Maintain a clean, organized, and professional service environment.
• Ensure company policies and procedures are followed.
• Assist with hiring and developing service department employees.
• Work closely with the sales and parts departments to provide a seamless customer experience.

Qualifications

• Previous experience managing or supervising an automotive, RV, marine, powersports, or similar service department preferred.
• Strong mechanical knowledge and troubleshooting ability.
• Excellent communication and customer service skills.
• Strong organizational and time-management skills.
• Ability to manage multiple repair orders and priorities at the same time.
• Leadership experience with the ability to motivate and develop a team.
• Comfortable working with computers, scheduling systems, and service documentation.
• Ability to read and understand repair orders, estimates, and invoices.
• Valid driver's license and acceptable driving record.
• RV industry experience is a plus, but we are willing to consider candidates with strong automotive or related service-management experience.

What We’re Looking For

We're looking for someone who takes ownership, communicates well, treats customers fairly, and knows how to keep a busy service department moving. The ideal candidate is a hands-on leader who can work with technicians while also providing excellent customer service.

Job Type: Full-time

Schedule: Monday–Friday, with occasional Saturdays as needed

Pay: $60,000.00 - $70,000.00 per year

Work Location: In person