Service Manager

About Us

Pact is a major provider of support services across New Zealand. Spanning across youth, intellectual disability, mental health, and addiction services. Our team of passionate staff journeys alongside individuals to support them in setting and achieving their goals. Our services provide a safe and positive environment where our clients are assisted to achieve maximum independence.

We are seeking a motivated, people-focused Service Manager who thrives in a dynamic environment and is passionate about developing others. This role offers genuine scope for growth, innovation, and leadership development. These are Lower Hutt and Kapiti based roles.

The Opportunity

As a Service Manager, you will oversee a team of support workers across a variety services. You’ll ensure high-quality, person-centred support while driving service improvement and fostering a positive, high-performing team culture.

This is a role for someone who takes initiative, enjoys problem-solving, and is excited by the opportunity to shape services and grow professionally.

Key Responsibilities

• Lead, coach, and develop a team of support workers to deliver exceptional community-based support.
• Oversee multiple services, ensuring safe, effective, and person-centred practice.
• Drive service development, quality improvement, and innovative approaches to support.
• Build strong relationships with whānau, community partners, and external agencies.
• Manage budgets, staffing, and operational planning to ensure sustainable service delivery.
• Monitor service outcomes and ensure compliance with sector standards and organisational policies.
• Support staff capability through training, supervision, and performance development.
• Champion a culture of growth, accountability, and continuous improvement.

What You'll Bring

• Proven leadership or management experience within the social services, disability, youth, or mental health sectors.
• A passion for supporting people with high and complex needs to live fulfilling lives.
• Strong communication skills and the ability to engage confidently with diverse stakeholders.
• Experience implementing service plans, policies, and quality frameworks.
• Sound judgement, resilience, and the ability to navigate challenging situations.
• Initiative, curiosity, and a desire to grow your leadership capability.
• A relevant qualification in social services, health, or management (preferred but not essential)

Why Join Pact?

• A supportive organisation committed to professional development and internal progression.
• Opportunities to influence service design and lead meaningful change.
• A collaborative, values-driven team environment.
• The chance to make a real impact in the lives of young people and adults in your community.

Applicants must already have the legal right to work in New Zealand. Visa sponsorship is not available for this role.

If you have any further questions about the role, please reach out to us at: [email protected]