Service Manager

Position Title: Service Manager (4 wheeler)
Location: Honda Service Centre, Attingal
Department: Service

Experience: Minimum 5 years of experience in Automobile service industry

To lead, manage, and grow the workshop operations for a premier Honda Two-Wheeler dealership. This role focuses on maximizing customer satisfaction, driving service revenue, and maintaining strict compliance with Honda’s standard operating procedures

Key Responsibilities

• Workshop Operations: Oversee daily workshop activities to ensure optimal productivity, efficiency, and resource utilization.
• Customer Satisfaction: Resolve customer complaints promptly to achieve high scores in Honda’s Customer Satisfaction Index (CSI).
• Revenue Generation: Drive targets for periodic maintenance services, repairs, bodily workshop jobs, and value-added services.
• Team Management: Supervise, mentor, and evaluate service advisors, floor supervisors, and technicians to maintain high morale and skill levels.
• Inventory Control: Coordinate with the parts department to ensure the availability of genuine Honda spare parts and lubricants.
• Process Compliance: Enforce Honda’s standard service processes, safety guidelines, and workshop hygiene standards.
• Reporting: Analyze daily, weekly, and monthly service data to report performance metrics to the management and Honda regional office.

Candidate Profile & Qualifications

• Education: B.Tech, B.E., or Diploma in Mechanical, Automobile, or Production Engineering.
• Experience: Proven track record in two-wheeler automobile service management, preferably with direct exposure to Honda Two-Wheeler dealership processes.
• Age Limit: Maximum 34 years of age.
• Technical Skills: Strong diagnostic skills for two-wheeler mechanics, fuel injection systems, and modern scooter/motorcycle electricals. [1]
• Soft Skills: Excellent leadership, conflict resolution, customer handling, and clear communication skills.

interested candidates share their resume on whatsapp 7593030305, [email protected]

Pay: Up to ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Application Question(s):

• Do you have minimum 5 years of experience in Automobile Service Industry?

Education:

• Bachelor's (Preferred)

Work Location: In person