Service Manager

About the role

As Service Manager, you will play a key role in ensuring our service department operates efficiently, safely and to a high standard. You will lead our technicians and subcontractors while maintaining strong relationships with clients and ensuring service commitments are consistently met.

Key responsibilities

• Manage the service department and coordinate responses to urgent maintenance requests
• Lead, mentor and develop the service team to achieve high standards of safety, performance and customer satisfaction
• Coordinate technicians and subcontractors to ensure appropriate coverage and required response times across the region
• Maintain high standards of workplace health and safety, compliance and operational procedures
• Monitor stock levels and coordinate the purchasing and supply of required equipment and materials
• Plan, schedule and allocate resources to ensure all routine servicing is completed within the allocated month
• Build and maintain strong relationships with key clients through professional and responsive communication
• Respond to and resolve customer and onsite issues quickly and effectively
• Coordinate the allocation of on-call staff for after-hours service and emergency call-outs
• Work closely with the Accounts team to monitor job completion and ensure weekly invoicing commitments are achieved

About you

• Previous experience in service management, coordination or a similar operational role
• Experience within the electronic security, electrical, communications, facilities or related service industry will be highly regarded
• Strong leadership and people-management skills
• Excellent organisational and time-management skills
• Strong attention to detail
• Excellent communication and interpersonal skills
• Ability to prioritise urgent requests and effectively manage competing demands
• Strong problem-solving and decision-making skills
• Ability to work effectively under pressure in a fast-paced environment
• Current driver's licence

Benefits

• Competitive salary package
• Company mobile phone
• Company laptop
• Supportive and established service team
• Opportunity to join a growing Queensland-based security services business
• Long-term career development opportunities
• A key leadership role within an established commercial service operation

About us

PRIDE is a leading electronic security services provider specialising in the commercial market. We are focused on delivering high-quality services to our clients through reliable contract maintenance solutions, with customer care always being our priority. The Pride Group operates throughout Queensland, with the majority of our service area located across South East Queensland.