Service Manager

Morgan Buick GMC Shreveport is looking for an experienced, motivated Service Manager to lead our busy automotive service department. We’re looking for someone who understands the automotive business, knows how to build a strong team, and takes pride in providing customers with an exceptional service experience.

As our Service Manager, you’ll play a key role in the day-to-day success of our dealership. You’ll work closely with our technicians, service advisors, parts team, and customers to keep the department running efficiently while maintaining the high standards our customers expect from Morgan Buick GMC.

This is a hands-on leadership position for someone who knows automotive service, enjoys developing people, and understands that taking care of the customer is just as important as fixing the vehicle.

Responsibilities

• Lead, coach, and motivate our service technicians and advisors to achieve department goals and deliver quality results.
• Oversee the daily workflow of the service department, ensuring repairs are completed accurately, efficiently, and on schedule.
• Monitor vehicle diagnostics, maintenance, and repairs, including brakes, transmissions, alignments, suspension, tires, shocks and struts, air brakes, and other mechanical services.
• Ensure repairs are performed according to manufacturer specifications, dealership procedures, and applicable safety standards.
• Review and approve repair estimates while helping the team identify legitimate maintenance and repair opportunities that benefit the customer and the dealership.
• Use automotive estimating and service software to accurately document repairs, recommendations, and customer concerns.
• Work directly with customers to explain repair needs, costs, timelines, and maintenance recommendations in a clear and professional manner.
• Help resolve customer concerns and ensure every customer feels heard, respected, and confident in the work being performed.
• Manage appointments, technician workload, parts availability, and repair priorities to keep vehicles moving through the shop efficiently.
• Partner with the parts department and other dealership teams to minimize delays and improve overall customer satisfaction.
• Monitor department performance, productivity, customer satisfaction, and profitability.
• Maintain accurate service records and ensure cash transactions and related paperwork are handled properly.
• Build a positive, accountable, team-oriented culture where employees have the tools and support they need to succeed.
• Lead by example and continuously look for ways to improve the customer experience and service department operations.

Qualifications

• Previous experience as a Service Manager, Assistant Service Manager, Service Advisor, or experienced automotive technician, preferably in a dealership environment.
• Strong understanding of automotive repair, diagnostics, maintenance, and service operations.
• Hands-on mechanical experience is strongly preferred.
• Experience working with dealership service processes, estimating systems, and automotive repair software.
• Knowledge of a wide range of automotive systems, including brakes, transmissions, suspension, alignments, tires, shocks and struts, and general maintenance.
• Collision or auto body repair experience is a plus.
• Strong leadership skills with the ability to coach, develop, and hold a team accountable.
• Excellent communication and customer service skills.
• The ability to explain technical information to customers in a way that is easy to understand.
• A strong business mindset and the ability to identify service opportunities while always putting the customer's needs first.
• Excellent organization and attention to detail.
• Ability to manage multiple priorities in a fast-paced dealership environment.
• Valid driver's license with a clean driving record and the ability to operate company vehicles when needed.

Why Join Morgan Buick GMC Shreveport?

At Morgan Buick GMC Shreveport, we believe our people are the foundation of our success. We want a Service Manager who will take ownership of the department, support our team, build lasting customer relationships, and help us continue raising the bar for automotive service in the Shreveport community.

If you’re an experienced automotive professional who is ready to lead a team, improve operations, and make a real impact, we’d like to hear from you.

Join the Morgan Buick GMC Shreveport team and help us deliver a service experience our customers can trust.

Pay: $38.22 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Work Location: In person