Service Manager

Job Title: Automobile Service Manager
Department: Service
Location:
Reports To: General Manager / Dealer Principal

Job Summary:

The Automobile Service Manager is responsible for overseeing the daily operations of the service department. This includes managing service advisors, technicians, and other personnel to ensure high-quality service, customer satisfaction, and efficient workflow. The role focuses on meeting revenue targets, maintaining service standards, and upholding manufacturer and dealership policies.

Key Responsibilities:

• Manage and supervise the service department operations, including service advisors, technicians, and support staff.
• Monitor and improve customer satisfaction (CSI) scores.
• Ensure timely completion of repairs and services with high-quality standards.
• Handle escalated customer concerns and resolve issues promptly.
• Maintain and control expenses within the department.
• Develop and implement service marketing strategies to generate business.
• Monitor service KPIs such as productivity, efficiency, and profitability.
• Ensure adherence to all company and manufacturer policies and procedures.
• Coordinate training and development for service team members.
• Conduct regular departmental meetings and performance reviews.
• Work closely with the parts and sales departments for smooth coordination.

Requirements:

• Bachelor's degree or Diploma in Automobile/Mechanical Engineering or related field.
• Minimum 58 years of experience in a service department, with at least 2–3 years in a managerial role.
• Strong leadership, organizational, and interpersonal skills.
• Good technical knowledge of vehicles and diagnostic tools.
• Proficiency in DMS (Dealer Management Systems) and MS Office.
• Excellent problem-solving and customer service skills.
• Ability to manage and motivate a team.

Preferred Qualifications:

• Certification from an automotive manufacturer (e.g., Toyota, Maruti, Hyundai, etc.)
• Experience with warranty claims processing and workshop loading systems
• Knowledge of local automotive regulations and compliance standards