Service Manager

• Job Description(JD) :

  Ensure that the Service Department contributes to CS by providing optimal customer care.

• Increase customer market share.

• Meet dealerships sales goals (various).

• Establish Yearly Staff Training Targets

• To prepare and submit accurate KPI report by end of every month.

• Identify potential Service Service Parts marketing opportunities.

• Audit review General Tools and Equipment maintenance register every month.

• Audit review open and closed RO on a daily basis.

• To monitor audit Toyota Warranty Claims on monthly basis.

• Ensure Safety 4S in workshop, and customer vehicle care

• To audit the results of Quality Control Inspections

• To monitor FIRs sent to TKM

• Attend all new model-training courses and conduct in-house training for all technicians.

• Audit ensure all required Special Service Tools are available and in good working order.

• Conduct regular Technician meetings

• To conduct regular internal meets between parts, service sales.

• Monitor, record and identify the causes of vehicle carryovers Repeat repairs

• Monitoring product technical bulletins and repair manuals.

• Motivate the Customer Service Staff.

• Conduct Analysis of Market Competitors, Market Conditions Campaign Effectiveness.

• Advise SAs possible sales and profit opportunities

Ensure TQS TSM standards are always maintained Qualifications

Degree or any pG

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